WE’RE HERE FOR YOU!
Amidst this time of constant change, Luma Lashes is fully committed to protecting the safety and health of our employees, customers, and communities.
We hope you and your loved ones are staying safe and healthy during this time. With increasing recommended Government guidance around how to stay safe, we wanted to let you know about everything we’re doing to keep you and all of our employees protected.
Due to COVID-19, some orders may experience shipping delays
We appreciate your patience and understanding with any shipping delays that may occur. Due to the impact of COVID-19 and increased order volume, our shipping carriers and fulfillment center may experience unforeseen delays with processing and shipping orders. It may take longer than usual for your order to arrive. We are working to get orders out to you as safely and quickly as possible. Keep an eye on your email or texts for order updates based on your selected communication preference. We'll keep you updated as items in your order ship, or if there are any other updates impacting your order.
As COVID-19 continues to impact the world, we are working closely with our delivery partners to ensure all deliveries arrive safely and as on time as possible. The wellness of our customers is our top priority. All necessary precautions are being taken to ensure the additional safety of both customers and couriers during this time.
CARING FOR OUR TEAM
Our online services are still in full swing, and we are committed to supporting you during this time. To help do our part, flatten the curve and ensure the safety of our staff, our corporate and customer service teams are working remotely from home.
Our fulfillment centers remain open where permitted by local governments, this enables us to continue serving you, our amazing customers. We are grateful and appreciate their commitment dedication and support. We're continuing to pay close attention to all local regulations and will take steps to remain in alignment with those.
For any further inquiries or questions, you can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm EST at firstname.lastname@example.org or via live chat.